Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at hello@genesisbotanicalformulas.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Genesis Botanical Formulas
Attn: Professional Nutritionals, LLC 1911 N US HWY 301, Ste. B100
Tampa, FL  33619
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.

Exceptions

The following items cannot be returned or exchanged:

  • Opened, marked, damaged items in unsellable condition unless damaged in shipment.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.
  • If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five(5) business days to begin the return process.
  • No other product returns are accepted.In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five (5) business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.
  • To receive credit for returned product(s), you must: Notify Customer Service within five business days of receiving the order to report the error or issue. Ensure that any products ordered in error remain un-opened, un-marked, and in a sellable condition unless damaged in shipment.

Questions

If you have any questions concerning our return policy, please contact us at:

757-997-7108
hello@genesisbotanicalformulas.com