FAQs

  1. How do I order?
    • Our formulas are only available through licensed healthcare practitioners because we believe that it is critical to the success of your program that a qualified health professional recommends and oversees their use. If you are a patient of Lotus Acupuncture , please set up an account. If you are not consulting a provider that uses our products, ask your provider to contact us so that you can set up an account.
  2. How long will it take to receive my order?
    • Orders ship within 1-2 business days. We generally ship USPS Priority Mail which may take up to 1-3 business days depending on your location.
  3. How much is shipping & how do you ship?
    • We charge $5 shipping with free shipping on orders over $55. We ship USPS Priority Mail.
  4. What is your Return Policy?
    • We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five business days to begin the return process.
    • No other product returns are accepted.
    • In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.
    • To receive credit for returned product(s), you must:
      • Notify Customer Service within five business days of receiving the order to report the error or issue.
      • Provide the following information:
        • Product Name
        • Invoice Number or Order Number
        • Reason for Return
    • Ensure that any products sent in error remain un-opened, un-marked, and in a sellable condition unless damaged in shipment. There is a 20% processing/restocking fee on all returned products. This will be deducted from your refund.
  5. Do you test your products?
    • YES! We only use State Inspected cGMP labs and each product goes through extensive testing. We only use the highest quality sources for raw materials.
  6. Where do you get your supplements?
    • Professional Nutritionals is a family owned business that is run by a practicing Naturopathic doctor. In addition, they utilize a team of advisors including several other naturopathic doctors as well as expert advisors in good manufacturing practices (cGMP), product production, encapsulation, raw material sourcing, labeling, formulation, nutritional science and R&D.
  7. Where do your source your ingredients?
    • That is completely dependent on what supplier has the best material. It is one of our highest priorities to search out the best raw materials based on quality, purity, and research.
  8. Is everything in the capsule listed on the label?
    • Yes! Everything listed on the label is present in the capsule, tablet, powder, or liquid. What you see is exactly what you get.
  9. Do your products contain common allergens?
    • With minor exceptions, our formulas do not contain wheat, gluten, corn protein, yeast, soy, animal, or dairy products. None of our formulas contain artificial colors, artificial sweeteners, or preservatives. We do use natural flavors in certain chewable products.
  10. Do your products contain fillers?
    • There are a few instances in which fillers are used. In cases where a filler must be used, we use only vegetable-based cellulose or rice flour or rice bran.
  11. What binders do you use in your tablets?
    • We rarely use tablets with the exception of our chewable supplements. For chewable tablets we often use xylitol and/or CanTab (which is made from compressed dextrose). If we must use conventional tablets, we use one or more of the following: Di-calcium phosphate, microcrystalline cellulose, silica, crosmarmellose sodium, methyl cellulose, hydroxypropyl methylcellulose, dicaclcium phosphate dihydrate and calcium carbonate. All binders are hypoallergenic, non-animal derived compounds.
  12. Do you use Magnesium Stearate?
    • We generally try to avoid using magnesium stearate but when we have to use it, we only use vegetarian stearate.
  13. Have your glandulars been tested for mad cow disease?
    • Yes! Our bovine-sourced formulas are very safe and do not pose any risk for mad cow disease. Also: Many of our glandulars are porcine (pork) in origin so do not pose the risk of this disease.